FAQ

PRIVACY POLICY

Your privacy is important to us. To better protect your privacy the following notice explains the informations we collect, how it is used, how it is safeguarded and how to contact us if you have any concerns

 

Which Informations are Collected:

As part of the order process, the following informations are collected from shoppers:

Name , Shipping  Address , E-Mail, Phone Number

 

How that information is used :

To Fill Order, to Contact Buyers if they have questions or to send email for special offers from Dog on Leash Inc only.

 

Our Commitment to the Security of your Data:

Your personal Informations are protected. We do not share informations with any third party, person or business entity.

Your informations are used strictly for Billing and Shipping purposes

 

CONTACT US:

info@dogonleash.ca

 

WHAT FORM OF PAYMENT DO YOU ACCEPT?

We accept payments threw Paypal or Square Payments they accepts Visa, Mastercard, American Express and Discover. No personal account needed with Paypal but if you have a Paypal account , you can also pay using your Bank Account or you may do an E-Transfer.

Like in a Boutique, we can follow you threw our Facebook, if you need help for size or to choose a model or a colour. You may pay through  Facebook  as well , we will send you an Invoice with the protected Square Payment  or with Paypal.

 

HOW DO I CHOOSE THE RIGHT SIZED COLLAR FOR MY DOG?

We have a simple and quick method to properly measure your dog’s neck size for your new collar. Please do not use previous collar size since every company use a different measuring method. In order to get the best fit we recommend you to look at our SIZING PAGE directive.

We do refund for size or colour mistake but with a 35% restocking fee, since every item was specially handmade for you and your dog.

It is your responsibility to give us the proper measurement.

If you have any questions please contact us it will be our pleasure to help you find the exact measurement to fill your order.

 

DO YOU SELL MATCHING LEASHES?

Yes we do. Every collar has his own lead. The design is repeated close to the handle. They come in 4 feet. For a longer lead we do 6 feet on special order but only in Black and Brown leather. Leads may come in 1/2”, 3/4” and 1” width.

We have since a year some amazing Kangaroo Show Leads, who might be custom too in different length and colours with a nylon collar or a snap, as you wish. You have to contact me to customize your own Show Lead or you may choose one of our suggest models.

IMPORTANT : Those gorgeous leads are strictly sold to Professional Handlers. They are not some everyday leads and can be dangerous for the security of your dog.

 

WHAT ELSE DO YOU SELL?

We sell Belts with the same Italian Leather and the same Design to match your dog. Almost all the collars have their belts in different colours. If you dont see it, contact us and we will make it done for you.

We sell Dog jewelry from Norway , Tassels from Montreal made in Pandora and Swarovski crystals & Kangaroo leather. Tassels are used only for a nice Event or to look Glamour for an evening and can be used as a Purse’s jewelry for Mom as well. They are not intended to be use everyday. We have  Kangaroo Show leads for handlers.  Kangaroo Bracelets for Mom and a huge variety of Bows that we bring only at the shows.

Everything is handmade, in the best quality . We offer you gorgeous Italian & Australian leather with strong hardware.

 

WHERE ARE WE LOCATED?

Dog on Leash is an E-Commerce we are located in the Laurentians, Quebec Canada. We don’t have any boutique, but you can meet us at some CKC conformation Dog Shows, Agility, Obedience etc…in Quebec & Ontario.

We go to the famous Woofstock in Toronto. We do Festivals as well as Dog Events, Found Raiser, Horse Show in Quebec and Ontario…Every year is different, so follow us on Facebook. You will see where we are showing all year long….

On Facebook  at dogcollarsandleashes you will see the arrival of our very new models , reviews of some of our clients , address where we will show and in our blog  you may find a lot of informations for dogs, you are welcome to become a member and discuss with us.

For small personal event or with a minimum group of 10 knowing your sizes or with your dogs , I can go to your place.

Contact us: info@dogonleash.ca or call 514-887-2074 / 450-226-6661

 

RETURN AND EXCHANGES

IF A COLLAR OR BELT DOES NOT FIT CAN I RETURN IT?

In the event that a collar or a belt any item you purchased doesn’t fit ….We accept the exchanges with a 35% restocking fee and buyers will have to pay for those shipping .

Since everything is handmade and customize for you, it is very important to give us the proper measurement, model and the proper colour. Please take your time. This is your responsibility. Please call us and it will be our pleasure to help you on our Facebook or over the phone 450-226-6661 or 514-887-2074

We recommend all buyers to visit the (Sizing page)

We will exchanges or refund anytime in the case of a defect item, imperfections who comes from the company. A craftsmanship error.

A picture of your items would be taken before we will send it to you to avoid mistakes and misunderstood.

 

DO YOU SHIP INTERNATIONALLY?

We do ship Worldwide . We ship with Canada Post for Canada & the US but we may ship with any carrier depending of your area and your Country, all at your convenience .

Please contact us before going further in the purchase and we will find the best transportation’s fees for your parcel. Contact us as well for Express Mail

Buyers are responsible for any customs and import taxes due to the customs from their country

 

HOW MUCH TIME WILL IT TAKE TO RECEIVED MY ORDER?

Usually since it is handmade it takes around 3 weeks for you to received your items for the United States and Canada, for foreign countries depending on the choice of your transportation it will take a longer time but you can follow your parcel all the time.   

We are not responsible for delays at the customs . We will contact you by e-mail when your order is complete and we will give you a tracking number to follow your parcel going home. For security we ask for a signature at arrival.

In the case of a lost item with the Tracking number we gave you, you have to contact the carrier . Dog on Leash is non responsible for the carrier’s mistakes but contact us in the same time and we will open a ticket to find out what happens and help you as much as we can.

It is important for foreign countries to take an Insurance with the carrier in case a mistake happen. For Canada & the US the tracking number is included in the Expedited shipping as well as the insurance of $100 CA. You may ask for a biggest insurance with an additional fee anytime.

 

WARRANTY

There is a limited thirty day warranty on all merchandise from date of sale.

Warranty is limited to craftsman defects and damages due to normal wear and tear. Repair or replacement is at the sole discretion of Dog on leash Inc.

NON RESPONSABILITY

We use only the best material, strong hardware and quality leather. Swarovski crystals from Switzerland. Our collars and leads are very well made and will last with good care, they are made for a life time . 

Suede & Metallic leather are more fragile, Suede can not be cleaned like regular leather & Metallic leather is sensible to scratch depending of your dog and the use . Metallic is more a fashion fabric and should be use more as a second dog collar for occasions .You know your dog…..

IMPORTANT !!! They are not intended to be used as tie outs or in a manner of excessive tension or pulling ( use a choker under for a big puller ) The abuse leather may with time stretch and eventually brake and might cause death !            

Dog on leash is non responsible for the use of your items. Same for a dog who swim with his collar, would you go with leather boots in the water ?  They are sold for normal use. I invite you on my Facebook, to see the reviews and comments about mes products from clients who are using them since years.

When you buy a Dog on Leash collar, you will have a lot of compliments for years and it will be your dog s’ life time collar ! This piece of leather will represent her or his personality so well ! Enjoy those quality products as much as we do ! I know you will be back with the next puppy.

Customer service is important for us. We want you and your dog to be happy ! Contact us anytime for any request.

Sincerely,

Johanne Levesque
President