FREQUENTLY ASKED QUESTIONS

What are your shipping options to Canada

Canada Post Regular Parcel: 2 to 12 business days, tracking and delivery confirmation. Click here for more info.
Canada Post Xpresspost: 1 to 3 business days, tracking and delivery confirmation, coverage up to $100. Click here for more info.

What are your shipping options to the USA

Canada Post Small Packet Air: 5 to 8 business days. Click here for more info.
Canada Post Tracked Packet: 4 to 7 business days, tracking and delivery confirmation, coverage up to $100. Click here for more info.
Canada Post Expedited Parcel: 4 to 7 business days, tracking and delivery confirmation, coverage up to $100. Click here for more info.
Canada Post Xpresspost: 2 to 3 business days, on-time delivery guarantee (some exceptions apply), tracking and delivery confirmation, signature option, coverage up to $100. Click here for more info.

Do you ship internationally

We can ship anywhere in the world. We offer the following shipping options for destinations other than Canada and the United States:
Canada Post Small Packet Air: 6 to 10 business days. Click here for more info.
Canada Post International Parcel Air: 6 to 10 business days, coverage up to $100. Click here for more info.
Canada Post Tracked Packet: 6 to 10 business days, tracking and delivery confirmation, coverage up to $100. Click here for more info.
Canada Post Xpresspost: 4 business days to select destinations, on-time delivery guarantee (some exceptions apply), tracking and delivery confirmation, coverage up to $100. Click here for more info.

If a collar or belt does not fit can I return it

Yes you can. In the event that a collar or belt you purchased does not fit we accept exchanges. Please call us first. The item must not have been used and must be shipped back immediately. Buyer pays for all shipping. We recommend all buyers visit our sizing page which shows you how to properly measure your dog’s neck size for our collars. It’s simple and quick. Please do not use previous collar sizes as manufacturers do not use the same measuring methods.

What is your return and exchange policy

Items damaged during shipping, manufacturing defects and improperly shipped items qualify for exchanges. In the event that a collar or belt you purchased does not fit we accept exchanges. Please call us first. The item must not have been used and must be shipped back immediately. Buyer pays for all shipping. We recommend all buyers visit our sizing page which shows you how to properly measure your dog’s neck size for our collars. It’s simple and quick. Please do not use previous collar sizes as manufacturers do not use the same measuring methods.

Do your products come with a warranty

There is a limited 30 day warranty on all products. Warranty is limited to manufacture defects and damages due to normal wear. Repair or replacement is at the sole discretion of the manufacturer.

Why are many collar sizes showing available as backorder

All dog collars, leashes and belts are handmade in various parts of the world by our creative and talented artists. We offer a wide variety of models, colors and sizes. While we do carry a large inventory of various models in the most popular sizes, we offer a wide range of options for our customers to custom build their own collars, leashes and belts. For backorder items and special orders please allow up to 3 weeks for delivery as our artists work hard to bring you the best quality and craftsmanship.

How do I choose the right sized collar for my dog

We have a simple and quick method to properly measure your dog’s neck size for our collars. Please do not use previous collar sizes as manufacturers use different measuring methods. In order to get the best fit we recommend you take a look at our sizing page. If you have any questions please contact us. We’re always happy to help.

Do you sell matching leashes

Yes we do. Our site is new and products continue to be added. We offer a wide range of leashes to match most of our collars. Please email or call us at 289-238-8429 to find out more or to place an order.

What else do you sell

We’re always on the lookout for new and exciting products. Our site is new and products continue to be added. We specialize in dog collars, leashes and belts but will soon be offering unique and handmade horse browbands from Europe and the USA. These browbands are works of art and are sure to impress. Please email or call us at 289-238-8429 to inquire about our growing line of products.

What forms of payment do you accept

We accept Visa, Mastercard and Paypal. Paypal accepts Visa, Mastercard, American Express and Discover. No account needed. If you have a Paypal account or choose to open one you can also pay using your bank account. We offer simple and secure payment options available during checkout.

Where are you located

Dog on Leash is a small business located in St-Adolphe D’Howard, Quebec, Canada. We sell online as well as attend dog events and festivals across Quebec and Ontario. Local customers are welcome to bring their dogs to try our wide range of collars and leashes. Please email or call us at 450-226-6661 or 514-887-2074 to find out more. We ship worldwide.

Which currency are your prices listed in?

All prices are in Canadian dollars.

What are your terms and conditions?

Click here to see our terms and conditions.

What is your privacy policy?

Click here to see our privacy policy.